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Initial greetings Use this to greet visitors
Hello, thank you for reaching out to Devoui. How may I help you?
I am glad you've reached out to us.
Good to have you with us.
How may I help you?
May I have your name, please?
Before we proceed, may I have your phone number & email address to contact you?
Determine what visitor is looking for
Can you tell me what you’re looking for?
Which of our products/services are you looking for?
Just to confirm, are you an existing customer?
What city/state are you located in?
Are you the property owner? If not, are you authorized to make the purchase decision?
How soon are you looking to utilize our services?
Services/Products offered by the client
We offer all types of HVAC, Plumbing, Electrical services.
Recommendations/Consultation?
I recommend you speak with one of our representatives who can assist you better regarding this. Would you like me to have him contact you?
The next step would be to have our representative reach out to you to discuss it further. How does that sound?
I'm sorry, I'm an internet representative for the company and only have access to general information. May I have someone who can answer all of your questions get back to you?
I am here to assist you with your visit to our website.
Would you prefer if I have the required information emailed to you?
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Holiday/Observances Statements
I apologize, I am not able to confirm our holiday schedule, however, I can forward your request to our office and someone will get back with you as soon as possible. Would that be alright?
Our office may be closed in observance of the holiday. I can have someone contact you during our regular business hours.
Our office may be closed in observance of the holiday however I can attempt to connect you. If you receive voice mail, please leave a message and someone will get back to you as soon as possible.
Our office may be closed in observance of the holiday. I can have someone contact you as soon as possible, if you'd like.
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Offer to call connect
For further assistance, I can connect you directly to our office by phone using our Call Connect service. Would you like to speak with someone now?
May I please have your phone number to connect you now?
You will be connected by phone and the call is toll free.
You should now be connected. Is there anything else I can help you with?
You should now be connected. Is there anything else I can help you with?
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Service/Other leads
I apologize for the delay. For your convenience, I can mention this with your contact details and make a request to contact you as soon as possible.
I’m sorry, while we are not able to cancel or reschedule appointments online, you can give us a call directly and our team will be able to take care of this for you.
I’m sorry to hear you’ve had this experience. It will be my pleasure to notify our team of this situation. What is the best email address and phone number we may reach you?
It would be my pleasure to collect your contact information and have a team member reach out to you for an update. What are the best email address and phone number we may reach you?
I’m sorry, while we are not able to help you with the online payments, you can give us a call directly and our team will be able to further assist you.
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Upfront Statements to be Used
I would be happy to help you.
Let me see if I can get some information on that. In the meantime, may I have your phone number and email address in case we need to contact you later?
Let me see if I can get some information on that.
Let me check on that. In the meantime, may I have your phone number and email address to get back to you in case we get disconnected?
This depends on our current availability, however, I will be happy to see if I can help you through the process.
There are multiple options available.
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